Returns

A thoughtful return policy

You have 30 days after delivery to request a return. Your gift box must be unused, complete, in its original condition and packaging, with proof of purchase. Any food or self-care products included must remain unopened with their original seals intact.

How to start a return

1. Email hello.alilune@gmail.com or use our contact form. Include your order number, the item you would like to return, and the reason.
2. Wait for approval and the correct return address before sending anything back.
3. Pack the complete gift box securely. Keep your shipping receipt and tracking details.

Return shipping

For a change-of-mind return, the customer pays the return shipping cost. If we sent the wrong item or your order arrived damaged, ALILUNE covers the return shipping cost and will explain the next steps when you contact us.

Damaged or incorrect items

Please contact us promptly after noticing a problem. Include your order number and photos of the item and packaging so we can help arrange a suitable resolution. Keep the item and packaging until we have reviewed your request.

Refunds

We will let you know once your return has arrived and been inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider may take additional time to post it. Original delivery charges are not refunded for change-of-mind returns.

Exchanges & order changes

For a different gift, contact us about returning the original order and placing a new one. If you need to change or cancel an order, contact us as soon as possible; changes may not be possible once it has shipped.

This policy does not limit any rights you have under applicable consumer law.